Customer Communications Management
Improve customer experience and document efficiency through automated customer communications
OpenText Customer Communications Management solution improves customer experience through the automation of customer communications. Both business-to-business (B2B) and business-to-consumer (B2C) organizations use our customer communications management solutions to create, produce, and distribute enterprise documents on-demand—and engage more profitably with customers. Personalized documents are created through rules-based dynamic assembly and presented to customers, partners, and suppliers in multiple formats across multiple channels to drive business impact. From one-to-one contact to the high volume, mass production of documents, OpenText Customer Communications Management simplifies and automates document-related business processes to improve business performance and efficiency.
Simple to deploy and maintain, our customer communications management solutions deliver dynamic composition, document process automation, and output management capabilities. Designed to scale across any document-driven business process, OpenText Customer Communications Management integrates easily with ERP and supply-chain systems and applications, including those from SAP®.
OpenText Customer Communications Software Products
|OpenText StreamServe||Improve customer experience and document efficiency with a complete solution for enhanced customer experiences and document-driven processes.|
Related Customer Communications Management Solutions
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The Agile Enterprise Whitepaper
The Internet and Web 2.0 technologies have transformed communications for consumers and the enterprise. Discover how effective cross-media customer communication will enable your organization to increase the value and profitability of customer relationships.
Hi3G wanted a clearer more personalized invoice. They also wanted to remove all inserts. All in order to meet customer and market demands.