Meeting the Challenge of Content Intensive Public Service
The Public Sector is the most content-intensive enterprise in the economy and demands powerful tools and processes to manage the vast amount of information needed to accomplish each agency’s mission. Whether it is administering Social Security benefits, managing engineering and contracting documents to build a bridge, organizing the logistical forms to supply troops or helping a local contractor obtain a building permit to add an addition to a customer’s home, content is the flesh and bones of government at all levels. Additionally, public servants can expect the content challenge to become more severe.
The current fiscal crisis provides new urgency to the management of public sector content. The $787 billion American Recovery and Reinvestment Act of 2009 (ARRA or the Stimulus Package) increased the volume and complexity of government many-fold. It will generate hundreds of public works projects producing numerous proposals, contracts, claims for expanded benefits, additional reporting, and the requirement of an audit trail for every expenditure. The need to capture and disseminate organizational memory is more important now than ever.
With the impending shift in workforce demographics and the looming specter of the retirement of key Baby Boomer employees, governments were already faced with a rising demand for content dependant services. When combined with the stimulus Package, government agencies are rapidly moving to adopt effective information management practices.
Built on the solid foundation of the OpenText Enterprise Content Management (ECM) Suite, OpenText ECM applications for the Public Sector solve many of the content challenges faced by all levels of government. From connecting citizens, departments and other external stakeholders to making programs and service delivery more efficient, to supporting informed decision making in government operations and preserving historically valuable information, OpenText ECM applications for the Public Sector can help achieve an operating model that is networked, collaborative, and flexible, while simultaneously offering personalized, choice-based, multi-channel service delivery models to citizens and stakeholders.
OpenText ECM Applications for the Public Sector
OpenText ECM applications for the Public Sector include:
- OpenText Capital Projects enables the various stakeholders such as project teams, engineering, procurement, & construction (EPC) contractors and vendors to communicate and collaborate easily throughout the construction process lifecycle.
- OpenText Correspondence Management automates the capture, decision, routing, and storage of all correspondence in a Government agency....provides enterprise-wide tools to support the capture, tracking, and management of correspondences and related administrative tasks, integrating easily to an organization's existing correspondence control process.
- OpenText Engineering Document Management provides engineers and supporting teams with a secure, collaborative web-based environment to create, capture, review, and manage, both completed and work-in-progress engineering documents.
OpenText Public Information Request Tracking helps any organization regulated by either Freedom of Information or Access to Information (FOI/ATI) regulations to more efficiently manage their transparency obligations by fully automating information request processes and eliminating multiple touch-points, duplicated error and backlogs due to inaccuracies.
- OpenText Suspense Tracking for Microsoft SharePoint provides an effective solution for optimizing work loads, improving communication between organizations, and promoting organization efficiency.