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Modernize to survive. Discover digital transformation from agencies around the world.

A digital population cannot be well served by an analog government[i]

Society is changing. In a short amount of time, we have become a technology-enabled, information-rich, mobile population. To better serve digital citizens, governments around the world need to wake up to this new digital reality.

Governments that want to stay relevant are using e-government technologies to improve mission performance, increase transparency, engage citizens, and provide faster access to government services.

Government agencies are data-generating engines.

The average U.S. state and local agency stores 499 terabytes of data.

Government CIOs and IT managers expect this number to grow by more than 50% over the next two years.

Only 47% of agencies are making strategic decisions with their information.

Security breaches of information ranks high in government at 26% compared to other industries.

Based on better management of data, 69% predict improvements in processes and efficiency, enhancing security and reducing risk, and predicting trends.

The time is now for public sector renewal through e-government. The book e-Government or Out of Government illustrates how information technology is modernizing the public sector at every level of government – from delivering mobile e-services locally, to improving health care and education at the regional level, predicting threats and the outbreak of disease nationally, and advancing financial stability and the quality of life for citizens in developing countries across the globe.

The book describes the current state of e-government technology and looks into the future as it continues to introduce new models of engagement and enhance program productivity. It includes a wealth of practical knowledge, drawn from governments around the world, including Derbyshire County Council, Regional Municipality of York, Institute of Public Administration of Canada (IPAC)/Public Service Without Borders, General Council of the Judiciary, Metro Vancouver, City of Edmonton, Hong Kong Polytechnic University, Mumbai International Airport Limited, International Organization for Standardization Central Secretariat (ISO), Transport Canada, Geisinger Health System, City of Barcelona, Suffolk University, G20 Summit, State Lotteries of Spain, and Belgian Railways.

Effective e-government unlocks the potential of information to empower governments, public servants, and citizens, while ensuring privacy and security. In agencies around the world, the archaic, paper-based approaches of the past are being replaced by services that are safely delivered across mobile devices, the Internet, and in the Cloud. This is e-government.

About the Authors

Mark J.BarrenecheaMark J.Barrenechea joined OpenText™ (NASDAQ: OTEX, TSX: OTC) as President and Chief Executive Officer (CEO) in January 2012 and also serves as a member of the Board. Under Mr. Barrenechea’s direction, the company has grown both organically and through strategic acquisitions into a $1.6B company. Through its commitment to innovation and customer-centricity, the Company has successfully realigned its products to transform itself into a leader in the Enterprise Information Management (EIM) market.

Before joining OpenText, Mr. Barrenechea was President and CEO of Silicon Graphics International Corporation (SGI), where he also served as a member of the Board. During his time at SGI, he led the company’s strategy and execution. Prior to SGI, Mr. Barrenechea served as Executive Vice President and CTO for CA, Inc. (CA), (formerly Computer Associates International, Inc.) and as a member of the executive management team. Mr. Barrenechea was also Senior Vice President of Applications Development at Oracle Corporation, responsible for managing a multi-thousand member global team. He has also held a number of other positions including, Vice President of Development at Scopus, a software applications company, and Vice President of Development at Tesseract, where he was responsible for reshaping the company’s line of human capital management software. He holds a Bachelor of Science in Computer Science degree from Saint Michael’s College. Mr. Barrenechea currently serves as a member of the Board and Audit Committee of Dick’s Sporting Goods.

Mr. Barrenechea has authored several books about the evolution of the enterprise software industry, including e-Government or out of Government, Enterprise Information Management: The Next Generation of Enterprise Software, eBusiness our Out of Business, and Software Rules: How the Next Generation of Enterprise Applications Will Increase Strategic Effectiveness.

P. Thomas JenkinsP. Thomas Jenkins is Chairman of Open Text Corporation (NASDAQ: OTEX, TSX: OTC) and has served as a member of its board since 1994. Mr. Jenkins also served as President and Chief Executive Officer of Open Text from 1994 to 2005, and as Executive Chairman and Chief Strategy Officer from 2005 to 2013.

Mr. Jenkins has been active for more than 30 years in innovation and economic development in both the private and public sectors in Canada. He is also a member of the Board of Thomson Reuters Inc. and of TransAlta Corporation. He is an Executive Fellow at the School of Public Policy at the University of Calgary, a Director of the C.D. Howe Institute, appointed member of the National Research Council of Canada, and Director of the Canadian Council of Chief Executives. Prior to his work in the private sector, Mr. Jenkins served as a commissioned officer in the Canadian Forces Reserve and currently serves as Honorary Colonel of the Royal Highland Fusiliers of Canada (RHFC), a reserve infantry regiment in the Waterloo Region. Mr. Jenkins is a member of the board of the Canadian Forces Staff College Trust in Toronto.

Mr. Jenkins holds an M.B.A. from the Schulich School of Business at York University, an M.A.Sc. in electrical engineering from the University of Toronto, and a B.Eng. & Mgt. in Engineering Physics and Commerce from McMaster University. Mr. Jenkins also received an Honorary Doctorate of Laws (LLD) from the University of Waterloo and an honorary Doctorate of Philosophy (PhD) in military science from the Canadian Forces College (Royal Military College). Mr. Jenkins was appointed an Officer of the Order of Canada (OC) in 2011 for his contributions to education and innovation in Canada, the Canadian Forces Decoration (CD) in 2013, and the Queen’s Diamond Jubilee Medal (QDJM).

i Paul M. Tellier and David Emerson, Co-Chairs of the Prime Minister’s Advisory Committee, ,Report of the Prime Minister's Advisory Committee on the Public Service, 2013



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