Customer Communications Management

Verbessern Sie Kundenerfahrungen und Dokumenteneffizienz durch eine automatisierte Kommunikation mit dem Kunden.

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Putting marketing messages on the invoice and remove all inserts has enabled us to lower our distribution cost by 30%.

Thomas Wandahl, Customer and Loyalty Director, Hi3G

CEM

Erfahren Sie mehr darüber, wie OpenText Ihnen helfen kann

  • Overview
  • Business Needs
  • Products
  • Resource Center

Overview

Überblick: Customer Communications Management

Die Lösung OpenText Customer Communications Management verbessert die Kundenerfahrung durch die Automatisierung der Kundenkommunikation. Sowohl B2B- als auch B2C-Unternehmensbereiche verwenden unsere Lösungen für das Customer Communications Management, um damit bedarfsgerecht geschäftliche Dokumente zu erstellen, zu produzieren und zu verteilen. So können Sie auf profitable Weise mit Kunden in Kontakt treten. Personalisierte Dokumente werden über eine regelbasierte dynamische Assembly erstellt und den Kunden, Partnern und Lieferanten in verschiedenen Formaten über mehrere Kanäle übermittelt, um die geschäftlichen Auswirkungen zu fördern. Vom einzelnen Kontakt bis hin zur großvolumigen Massenproduktion von Dokumenten vereinfacht und automatisiert OpenText Customer Communications Management dokumentenbezogene Geschäftsprozesse und steigert so die Unternehmensleistung und die Effizienz.

Unsere Lösungen für das Customer Communications Management lassen sich einfach bereitstellen und warten. Sie bieten eine dynamische Komposition und die Automatisierung von Dokumentprozessen und verfügen über Funktionen für das Output Management. Dank seines Designs lässt sich das OpenText Customer Communications Management jedem Geschäftsprozess, der auf Dokumenten basiert, anpassen und einfach in ERP- und Lieferkettensysteme sowie Anwendungen, zum Beispiel von SAP®, integrieren.

Featured Products

OpenText StreamServe

Linked with your business systems, but requiring few or no changes to them, OpenText StreamServe adds extensive in-house capabilities for defining, producing and interacting with enterprise documents. It provides straightforward tools to efficiently create and use the documents that are most critical.

Benefits:

  • Engage more profitably with customers – Leverage personally relevant information at every touch point
  • Simplify and automate document execution and handling – Streamline processes to lower cost and speed performance
  • Empower users – Give business users hands-on control of documents

 

Learn More

OpenText StreamServe Communications Governance

Apply governance rules to all your customer communications

Benefits:

  • Bring existing documents under compliance in CLM
  • Enhance new correspondence and processes
  • All correspondence is managed securely and within corporate guidelines

 

 

Learn More

OpenText StreamServe Customer Engagement

Get closer to your customer.

Benefits:

  • Reduce customer confusion and customer service times
  • Increase impact with personalized, relevant, and targeted messaging
  • Insure consistent communication across multiple channels

 

 

Learn More

Business Needs

Customer Experience Management – Lösungen

Stellen Sie eine verbesserte Produkteinführungszeit her, indem Sie Ihren Kunden, Mitarbeitern und Channel-Partnern zu jeder Zeit reichhaltige, personifizierte und mitreißende Erfahrungen bieten.

Nicht jedes Content Management System (CMS) ist konzipiert, um die komplexen Verhältnisse mit der Geschwindigkeit anzugehen, die Unternehmen in der heutigen Zeit benötigen. Wirtschaftliches Wachstum verlangt an erster Stelle nach Mobilität, Flexibilität im Denken, einem einheitlichen Markenbewusstsein und dem Einsatz für eine engere Zusammenarbeit über community-getriebene Websites. Mit den Marketinglösungen von OpenText können Sie die Effektivität Ihrer Online-Marketingstrategie steigern, Ihre globalen Marken verwalten, sich ganz dem Social Business widmen und eine effektive Kundenkommunikation schaffen.

Online Marketing

  • Make your Web site “stickier”?
  • Drive traffic to your Web site from search and social sites?
  • Understand your customers better?
  • Allow visitors to contribute content?
Learn More

Global Brand Management

  • Ensure consistent branding everywhere?
  • Create an immersive, interactive, multimedia site?
  • Find, create and publish content quickly?
  • Manage rights and royalties for media?
Learn More

Customer Communications Management

  • Give business owners control of communications?
  • Deliver messages to all channels easier and faster?
  • Communicate in a way that stands out from the crowd?
  • Match the message to the customer's preferences?
Learn More

Social Business

  • Support thriving online communities and forums?
  • Add social apps in a safe and compliant way?
  • Spur collaboration to fuel productivity and innovation?
  • Securely share and collaborate beyond the firewall?
Learn More

Products

Customer Communications Management Products

OpenText StreamServe

Linked with your business systems, but requiring few or no changes to them, OpenText StreamServe adds extensive in-house capabilities for defining, producing and interacting with enterprise documents. It provides straightforward tools to efficiently create and use the documents that are most critical.

Benefits:

  • Engage more profitably with customers – Leverage personally relevant information at every touch point
  • Simplify and automate document execution and handling – Streamline processes to lower cost and speed performance
  • Empower users – Give business users hands-on control of documents

 

Learn More

OpenText StreamServe Billing & Statements

Automate and optimize the high-volume document production

Benefits:

  • Reduce printing costs with consolidated, batched or distributed printing
  • Improve customer experience with personalize content, appearance and language
  • Cut mailing costs with pre-sorting and electronic document delivery

 

Learn More

OpenText StreamServe Communications Governance

Apply governance rules to all your customer communications

Benefits:

  • Bring existing documents under compliance in CLM
  • Enhance new correspondence and processes
  • All correspondence is managed securely and within corporate guidelines

 

 

Learn More

OpenText StreamServe Correspondence Management

Gain a competitive advantage to drive more revenue in a challenging market

Benefits:

  • Enable business users to create messages without IT intervention
  • Improve effectiveness with targeted messages
  • Ad-hoc changes in hours, not months

 

Learn More

OpenText StreamServe Customer Engagement

Get closer to your customer.

Benefits:

  • Reduce customer confusion and customer service times
  • Increase impact with personalized, relevant, and targeted messaging
  • Insure consistent communication across multiple channels

 

 

Learn More

OpenText StreamServe Document Optimization

Streamlines and automates document-centric processes for customers in the logistics and distribution industry

Benefits:

  • Trucks leave the dock faster
  • Reduce labor and error in manual handling
  • Advertise on your shipping documents
Learn More

Resource Center

Business Resources

OpenText Solutions for Product Development

Customer Stories

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Putting marketing messages on the invoice and remove all inserts has enabled us to lower our distribution cost by 30%.

Thomas Wandahl, Customer and Loyalty Director, Hi3G

OpenText StreamServe's solution to streamline the printing of our Driver Ready Packs has exceeded our expectations. We expect to save approximately $2 million per year due to improved operational efficiencies.

Peter Ruggerello,

Contact a Solutions Specialist

Kontakt
+49 (0)89 4629 0

THE OPENTEXT FAMILY

OpenText has recently welcomed a number of products into the OpenText brand family. For a complete list of previous product names that are now part of the OpenText brand family, see:

See All Rebranded Products