Vhi Healthcare
Vhi Healthcare Streamlines Member Communication Processes
OpenText Exstream increases quality and drives out complexity.
We chose OpenText Exstream because it provides us with an ability to produce quality documentation for our customers and enables us to streamline our process. We didn’t see that capability anywhere else on the market.
Challenge
- Replace inefficient and unsupported legacy Customer Communication Management (CCM) system
Product(s)
Value
- Generates clearer, more concise and compliant member communications
- Cuts workload and costs by replacing print and post with online delivery and greater use of website
- Increases Vhi’s confidence and certainty in the standard of communications
About Vhi Healthcare
Since 1957, Vhi has been helping people in Ireland access the best quality private healthcare through its extensive range of products and services. With more than one million customers, Vhi continues to be the market leader for health insurance in the country.