E.ON
Leading Energy Supplier Optimizes Communications
E.ON delivers effective, personalized customer communications with OpenText Exstream
After looking at other communication packages on the market, we chose OpenText Exstream because it allows us to effectively communicate with our customers, and gives us a competitive advantage.
Challenge
- Consolidating disparate communication solutions
- Incorporating marketing messages in customer correspondences
- Adapting quickly to new regulations
- Improving customer engagement for competitive advantage
Product(s)
Value
- Reduced document production lead times from up to 10 weeks to just a matter of days
- Improved document effectiveness using flow charts, diagrams, and images for greater clarity
- Reduced the amount of paper used with environmentally-friendly results
- More effective communications leads to cost savings and efficiencies in the call center
About E.ON
E.ON is an international privately-owned energy supplier focused on renewables, energy networks and customer solutions.