Insurance solutions
Personalize and enhance customer engagements, gain actionable insights and maintain security and compliance with Insurance solutions from OpenText
Today's challenges
Insurance companies, including those offering property and casualty and life insurance, face a number of challenges.
Meeting rising customer expectations
Customers expect personalized and connected experiences, requiring Insurance companies to effectively and intelligently leverage contextual, realtime data.
Adhering to evolving regulations
Insurers feel the pressure to reduce the cost of compliance operations and the risk of non-compliance without impacting speed-to-market or customer service.
Protecting personal and confidential data
Mounting cyberattacks require advanced detection and forensic-grade remediation to confidently respond to events and secure customer information.
Striving for the next-generation of operational excellence
Insurers must optimize operations and deliver an improved customer and employee experience to remain competitive.
Customer success stories
Using OpenText, we’ve reduced the volume of forms by 28 percent, and based on business user experiences thus far, we expect annual savings of 70,000 business user hours once all of the centralized printing is complete.
Our vision is to deliver and support effective and efficient content management across the enterprise while allowing for business unit flexibility. With OpenText, our team works much more effectively because we have the program, services, and strategy along with the technology.
Our customers demand a dynamic digital experience from us as an insurance company. Shifting our operations to a digital-first approach using OpenText AppWorks and OpenText Content Suite has helped us manage our rapid growth while continuing to scale our high-level of customer service.
OpenText Insurance solutions benefits
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Enhance customer, employee, broker and partner engagements
Improve experiences by personalizing communications and providing easily integrated, omnichannel access to information.
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Leverage data for meaningful insights
Apply the power of AI and machine learning to improve customer experiences, claim processing and compliance.
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Increase productivity and operational efficiency
Provide customer-centric experiences across the insurance lifecycle while optimizing operations, control and compliance.
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Optimize information exchange
Simplify B2B complexities to gain business insight, drive efficiency and speed time to revenue.
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Mitigate risks and stay compliant
Meet the demands of increasing regulations while safeguarding data.
More than six in 10 survey respondents in the Insurance industry report that technology is already having a significant impact on their claims and underwriting processes.
OpenText Insurance solutions
Compliance and Risk
Unify and manage enterprise content securely
Investigate and secure potential risks
Sales and Marketing
Deliver a consistent, targeted, multichannel experience
Drive exceptional, personalized online experiences
Boost customer loyalty and enhance cross-selling
Improve visibility and decision making
Operations
Automate manual processes, reduce costs and improve data quality
Drive innovation and agility
Reduce risk with compliant application decommissioning
Maintain a single, secure archive in the cloud, on-premises or as a hybrid model
Manage data cost-efficiently and securely
OpenText™ Archiving and Document Access for SAP® Solutions Cloud Edition
