Utility Industry solutions
Optimize asset maintenance and manage critical information and operations with Utility industry solutions from OpenText
Today’s challenges
Electricity, Gas and Water Utility companies face significant challenges in an increasingly competitive global market.
The rise of renewables
The use of renewable energy, e.g., solar, wind, is accelerating due to advances in battery technology and reduced development costs, slowing the demand for centrally produced Utility industry products, while increasing pressure on transmission networks.
Need for operational improvement
With the prospect of customers moving off the grid, companies must strive to effectively manage costs and balance supply and demand.
Mergers and acquisitions
Companies must consolidate operational systems quickly and effectively to produce economies of scale and business efficiency.
Focus on the customer
Deregulation and new, local sources of energy have increased competition and set a new standard for customer experience and support.
Attracting and retaining talent
Companies are competing for experienced staff and must find ways to better attract, engage and retain talent.
Customer success stories
We needed a common platform that would eliminate information silos while still providing the users what they wanted. We needed it to be scalable, tightly integrated with SAP, and with the ability to enforce document retention and disposition rules. We needed to have all of this in one product. OpenText Extended ECM came through for us—it is the answer to all our prayers.
After looking at other communication packages on the market, we chose OpenText Exstream because it allows us to effectively communicate with our customers, and gives us a competitive advantage.
Whatever pain point we had within the organization, OpenText seemed to have a solution that allowed us to not only manage our information but extend it to our other business applications where we could add value to the organization.
OpenText Utility industry solutions benefits
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Create a foundation for operational effectiveness
Efficiently manage the creation, review and approval of regulated asset documentation.
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Unify business processes and secure information
Break down information silos, align processes and securely share relevant information.
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Leverage data for meaningful insight
Augment traditional data management with AI-powered analytics.
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Improve customer experience
Develop omnichannel communication strategies for modern, informative experiences.
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Balance supply and demand
Understand and analyze customer demand patterns.
As forces of change in the power and utilities sector accelerate, utilities are tapping new technologies to serve increasingly sophisticated customers and improve operational efficiencies.
OpenText Utility industry solutions
Manage engineering documents, from projects to handover to asset management and maintenance
Manage creation, review and approval of engineering documents, from projects to handover to assessment
Accelerate creation, review and approval of project documentation with a SaaS-based public cloud solution
Simplify the sharing, collaboration and transmittal of project deliverables with suppliers
Collect and analyze engineering and machine data to gain insight
Develop personalized, consistent, compliant customer communications
Contact us to speak with a member of the Utility industry team
Utility Industry resources
Blogs
- What’s holding back operational excellence in the utility sector?
- Five technology trends driving the energy sector in 2019
- Snohomish County Public Utility District leverages OpenText to power content generation and management
- OpenText and Documentum–a year of progress in Energy and Engineering