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OpenText Cloud Managed Services

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OpenText Managed Services in der Cloud

Sehen Sie, wie Sie sich mit der OpenText™ Cloud die tägliche Arbeit im Unternehmen erleichtern können.

Mit OpenText™ Managed Services in der Cloud erhalten Sie die dedizierten Fachkenntnisse und umfassende Erfahrung zur Optimierung und Ausführung von Geschäftsprozessen in der OpenText Cloud.

Dank einer Reihe von Services, darunter Infrastruktur-, Plattform-, Anwendungs- und Lösungsmanagement, können sich die Kunden auf ihr Geschäft konzentrieren, während OpenText ihre Technologie verwaltet.

What is a Managed Service?

Managed services help organizations to modernize their IT by leveraging the expertise of seasoned professionals to deliver focused application operations. Managed services handle the daily operations of specialized applications, allowing in-house IT to focus on more strategic IT programs. It also frees up resources to focus on the core competencies of the business.

Why OpenText Cloud Managed Services?

  • Re-focus resources on business

    Running applications requires IT resources, application experts and an ongoing infrastructure investment that diverts budget and people away from focusing on business growth and innovation. Managed services can save organizations up to 30% and reduce capital investment as well as spending on system management and support costs.

  • Security and compliance

    Cybersecurity continues to be top-of-mind for CIOs and CTOs. Points of vulnerability multiply constantly in today's hyper-connected, digitally transformed corporate IT environments. Cloud managed services security experts and compliance certifications ensure organizations are fully compliant with ever-changing guidelines and policies.

  • Outdated functionality

    Ensuring the entire IT estate is up-to-date is daunting. When applications are outdated it also leads to end-user dissatisfaction and even unsanctioned software work-arounds. Cloud Managed Services help organizations update and run on the latest version of Information Management solutions with the newest features available.

  • Streamline business processes

    Today’s complex IT landscape must be connected and able to securely share data anywhere. Managed services delivers any-to-any integration between the Information Management solution and other enterprise applications and systems. The OpenText team brings years of experience to simplify processes.

Featured components

OpenText Cloud Managed Services includes enterprise information management applications, cloud infrastructure and managed services operations.

  • Cloud operations

    Manages all infrastructure and operations, including platform, application, system, security, performance, availability and capacity management using ITIL best practices.

  • Business solution services

    Manages Information Management applications as well as providing support for customizations and integrations, application upgrades service requests and more.

  • Proactive support

    Detects and escalates performance and service disruptions in addition to 24x7 support. Includes a complete incident management policy as part of an ISO global information security framework.

  • Service management

    Service Managers oversee all aspects of the cloud managed services program, from project initiation and onboarding to implementation and daily management, for streamlined communications with a single point of contact.

  • Customization

    OpenText application experts support unique application requirements, including migration, customization, integrations, workflows, templates and more.

  • Flexible cloud platform

    Scale globally in the OpenText™ Cloud or with one of OpenText’s public cloud partners, including Google Cloud, Microsoft Azure or Amazon Web Services

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