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Business Network training FAQ

Q: Can I get an agenda or list of topics for a course?

See the Course Listing for descriptions. If you would like additional information, please contact bn-training@opentext.com.

Q: How do I register for a course?

Each Course Listing links to the registration for that course. For more information, please contact bn-training@opentext.com.

Q: Do I need anything special to attend a course delivered via instructor-led webinar?

The only requirement for webinar-based courses is internet access and the ability to login to WebEx. Several days prior to the course start, the instructor will send the WebEx link to test and verify access. All webinar courses are delivered using the OpenText software training environment.

Q: If I enroll in an online eLearning class, how long will I have access?

For free eLearning classes, access to the class does not expire. For eLearning classes with a fee, access is provided for 30 days. If you require additional time, please contact bn-training@opentext.com.

Q: Are the prerequisites really required?

Prerequisites are listed to ensure that attendees are prepared for the level of material in the course and the course is productive and beneficial. For any other questions, please contact bn-training@opentext.com.

Q: Where can I find the course prerequisites?

The prerequisites are listed in the individual Course Listings on this web site.

Q: Should I attend courses in any particular order?

Review the Course Listing to see what courses to take in what sequence according to your role on the team.

Q: How should I dress?

The dress at OpenText is business casual.

Q: Is breakfast or lunch included?

"Working meals" are usually not provided. Lunch arrangements are flexible and may be determined by each class.

Q: What are the course hours?

Course hours vary depending on the course, please refer to the individual course schedules and registration confirmation email for specific hours.

Q: Will the course get out early on the last day?

It depends on the size and expertise of the class. This can be discussed with your instructor on Day 1 of the course.

Q: What if I have to cancel my course attendance?

Please notify us at bn-training@opentext.com as soon as you know you will be unable to attend your scheduled course. If you fail to attend the class without notification, you will be responsible for 100% of the cost of the course, or if applicable, the training seat included with your software purchase will be forfeited.

OpenText reserves the right to cancel any class. If we do so, we will notify all students at least seven business days prior to the planned start date. If you have prepaid for the class, the full tuition will be refunded.

Q: May I purchase a training manual and is it available before class?

We do not sell training manuals. They are distributed on the first day of class.

Directions and accommodations

Directions to OpenText from Dulles, Reagan National or BWI airports:

Gaithersburg office
9711 Washingtonian Boulevard
Gaithersburg, MD 20878
+1 (301) 340-4000 or +1 (800) 503-9190

Directions to OpenText from Hartsfield-Jackson Atlanta International Airport (ATL):

Alpharetta office
11720 Amberpark Drive
Alpharetta, GA 30009
+1 (404) 467-3000

From Dulles:

  • Leave the airport and follow signs to 495 N
  • Follow 495 N to Interstate 270 North (Frederick)
  • Follow I-270 N to exit 8 (Shady Grove Rd)
  • Keep left at the fork
  • Turn left onto Shady Grove Rd
  • Turn left onto Corporate Dr.
  • Turn right onto Omega Dr.
  • Turn right onto Washingtonian Blvd
  • Turn into the first entrance and arrive at 9711 Washingtonian Blvd.
  • When you arrive at the building, please proceed to the 7th floor to check in with the receptionist.

From Reagan National:

  • Leave the airport and follow signs to George Washington Memorial Parkway N
  • Take the I 495 N exit towards Maryland
  • Merge onto I 270 N
  • Follow I-270 N to exit 8 (Shady Grove Rd)
  • Keep left at the fork
  • Turn left onto Shady Grove Rd
  • Turn left onto Corporate Dr.
  • Turn right onto Omega Dr.
  • Turn right onto Washingtonian Blvd
  • Turn into the first entrance and arrive at 9711 Washingtonian Blvd.
  • When you arrive at the building, please proceed to the 7th floor to check in with the receptionist.

From BWI:

  • Get on I-195 W from State Hwy 995 and MD-170 N
  • Take I-95 S and merge onto MD-200
  • Continue onto I-370 W
  • Take the Interstate 270 S exit toward Washington
  • Take exit 8 toward Fields Rd
  • Turn right onto Fields Rd
  • Turn right onto Washingtonian Blvd
  • Turn into the first entrance and arrive at 9711 Washingtonian Blvd.
  • When you arrive at the building, please proceed to the 7th floor to check in with the receptionist.

From Hartsfield-Jackson Atlanta International Airport (ATL):

  • Follow directions from Airport exit to I-85 N to downtown Atlanta
  • Stay on I-85 N through downtown Atlanta
  • Stay on I-85 N at I-85/I-75 split
  • Right exit at GA-400 N/US 19 (signs for Buckhead/Cumming)
  • Take exit 10 for GA-120/Old Milton Pkwy toward Alpharetta – go 0.3 mi
  • Turn left at Old Milton Pkwy – go 0.5 mi
  • Turn left at Amberpark Dr – go 0.1 mi
  • Park in visitor parking spaces.
  • Please proceed to the 2nd floor to check in with the receptionist.

Hotels

Information on local hotels will be provided with registration confirmation email.

Registration

Search and register online for scheduled courses:

Search or register

Learning Services in other languages

More information

If you have any questions, please contact OpenText Learning Services:

Analytics, BPM, CEM, ECM, platform solutions

Business Network

+1-800-334-2255
Email us

Security and Forensics

+1-626-463-7966
Email us