Customer Excellence with EIM
How EIM Improves Brand and Customer Management
Customer expectations are constantly rising; they expect fast and informed interactions – anytime, anywhere. With a growing ability to access and share information that impacts purchase decisions, today’s customer command greater control in their interactions with businesses. Succeeding in this environment requires companies to be laser-focused on the needs of each client, and address them in a timely and relevant fashion. As new and traditional channels arise and customer service, sales and marketing processes converge new ways to consistently manage brand and customer interactions across all touch points are required.
Customer Excellence business value solutions span brand asset management, customer and account management, customer service and sales order management and allow you to excel in brand and customer management. The solution seamlessly integrates with your SAP environment such as SAP CRM and SAP 360 Customer to better market, sell and service.
- Consistent branding and targeted campaigns
- Increase campaign ROI and brand value
- Understand customers and interact effectively
- Increase revenues and reduce cost of sales
- Fast and informed customer interactions
- Improve efficiency and customer satisfaction
- Fast, efficient and reliable order entry