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OpenText Fax2Mail Analytics

Get a comprehensive view of your OpenText Fax2Mail history to identify key statistics, system performance, and delivery information.

Applying Analytics to Cloud Faxing Operations

Applying analytics to Fax2Mail delivers transactional data intelligence and visibility into volume trends needed to improve operational efficiencies and drive company profitability. With a comprehensive view of system performance, quickly and easily identify and isolate operational issues, make data-driven decisions based on current and historical performance indicators.

With easy access to data, quickly evaluate the state of messaging activity that allows you to:

  • Monitor and investigate messaging activity for mission critical applications
  • Understand faxing trends
  • Identify bottlenecks
  • Observe and respond to message delivery rates

OpenText Fax2Mail Analytics

Analytics for Fax2Mail provides summarized and detailed information about the transaction and delivery of faxed messages. Through the application of sophisticated data visualization tools, instantly and easily assess the current state or view up to one year of detailed history for three key performance indicators:

  • Message Volume: Summarizes counts by month, day or hour for faxes delivered to and from an organization.
  • System Performance: Displays the average or specific time faxes take to be processed by the OpenText Cloud fax network.
  • Message Deliverability: Show the average and detailed success, failure, and status information for a customer’s messages with detailed information regarding the disposition of each message.

Available through OpenText MyPortal, analytics for Fax2Mail provides a quick-view dashboard that visually conveys the current day’s performance in all three categories with the ability to view data for each of these for the past month, by day, or down to the individual message and allows users to export data for further investigation.

Benefits

  • Easy and fast access to fax volume, page counts and delivery information
  • Make better business decisions with deeper insights into transactions and performance trends
  • Identify exceptions earlier, allowing corrective action to be taken sooner and to prevent messaging delays
  • Collaborate more closely with key stakeholders on user and application faxing performance