OpenText RightFax Analytics

Get a comprehensive view of RightFax history to easily access, analyze and identify system performance, volume statistics and delivery information.

Applying analytics to OpenText^™ RightFax^™ faxing operations

With the global reach of modern businesses, the need for analytics has never been greater. Applying analytics to RightFax delivers on this front and allows organizations to visualize the data and trends required to improve efficiencies and profitability.

Easy access to meaningful data enables a quick evaluation of the state of messaging activity to:

• Monitor and investigate messaging activity for mission critical applications.
• Understand enterprise use and trends for faxing.
• Identify and react to messaging bottlenecks.
• Observe and respond to unacceptable message delivery rates.

OpenText RightFax Analytics

Available through the RightFax web administration console, RightFax Analytics provides a quick-view dashboard that visually conveys data for up to one year of data in all four categories:

• Fax volume counts: Summarizes total fax counts.
• Fax page counts: Summarizes total fax pages.
• Send attempts: View the success and failure rates for faxes, including the ability to see first call success rate, failure rate and detailed failure reason.
• Channel Usage: Visually displays the utilization of channels for both sending and receiving to help track available capacity and avoid bottlenecks.

Benefits

• Easy and fast access to fax volume, page counts and send attempt information.
• Make better business decisions with deeper insights into transactions and performance trends.
• Identify exceptions earlier, allowing corrective action to be taken sooner and preventing messaging delays.
• Collaborate more closely with key stakeholders on user and application faxing performance