Intelligent Forms Automation
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What we do
OpenText™ Intelligent Forms Automation enables organizations to collect, validate, and process information efficiently from customers, employees, and integrated systems. Using Forms to collect information electronically or on paper, and automating validation, processing, review, and exchange, OpenText ensures forms- and people-driven processes are effective, efficient, and responsive and lead to an improved bottom line and positive customer experience.
Intelligent Forms Automation is an essential part of a CEM solution, enabling organizations to facilitate two-way customer interaction. By providing a rich, flexible and powerful customer interface, it ensures complete and accurate information is collected from customers while ensuring a positive customer experience. By automating the processes that use the forms and customer information collected, and routing these to the people and systems that need them, it ensures fast and efficient processing of customer requests. And through integration with other OpenText products, it helps to provide a complete and seamless CEM solution.
Two-way Customer Interaction
Built on a robust, scalable, and secure platform, OpenText Intelligent Forms Automation is an enterprise-level solution designed for fast deployment, simple yet powerful form design, and automation of both internal and customer-facing forms-driven applications.
How we can help
Organizations need an efficient way to collect & process information. Some of the challenges organizations have to deal with include: high costs, low efficiency and higher risk of errors typically associated with manual processes to capture, validate, review and route information.
Key business needs for a forms automation solution include:
- Customer responsiveness: Enhance customer service and responsiveness with rich interactive eForms and efficient processing
- Digital transformation: Collect information using both paper and electronic forms, enabling transition to digital processing at an appropriate pace
- Information accuracy: Improve effectiveness in information collection with intelligence, integration, and validation built into forms
- Process automation: Replace manual processes with automated forms and information capture, routing, and processing
- Enterprise solution: Implement an enterprise-level solution for scalable, robust, integrated, and secure interactions both internally and with customers
OpenText™ Intelligent Forms Automation is a solution that enables organizations to drive interaction with customers and employees, ensure information collected is accurate and complete, minimizing governance, risk and compliance (GRC) concerns, and processes are automated for efficiency, cost savings, and increased customer satisfaction.
- Enrich customer experience and accelerate customer processes
- Quickly become more efficient with automated forms processing
- Manage processes with both paper and digital forms
- Drive digital transformation at your own pace
- Reduce labour costs involved in manual processing
- Enable employees to focus on higher value projects
- Minimize GRC concerns with accurate and secure data collection
- Implement a trusted, scalable, and integrated enterprise-level solution
Our Intelligent Forms Automation products
OpenText™ LiquidOffice is an intelligent forms automation solution that enables organizations to automate document and forms-driven processes using electronic forms and workflow capabilities for improved efficiency, control, and customer satisfaction.
- Design and publish web forms
- Manage the flow of data and documents
- Deliver integrated EIM & CEM solutions
- Secure customer & employee access
OpenText TeleForm ist eine intelligente Lösung zur Automatisierung von Formularen für dokumentgetriebene und formulargesteuerte Prozesse mit leistungsstarken Entwurfs-, Erfassungs- und Erkennungstechnologien. Zeitaufwändige, manuelle Dateneingabe wird dadurch vermieden.
- Gestaltung und Verteilung von Formularen
- Daten erfassen und extrahieren
- EIM- und CEM-Prozesse beschleunigen
- Integrierte Lösungen für Papier und digitale Formulare
OpenText LiquidOffice allows our company to operate with the speed and agility we need to provide superior service to our clients. We can gather all of the necessary forms for the client with the click of a button. We are very pleased with the product’s performance, scalability, and security.
Product: OpenText LiquidOffice
From both productivity and time-saving perspectives, any healthcare organization looking to invest in an anesthesia information system would be foolish not to use a solution like Innovian Anesthesia E-Forms, powered by OpenText LiquidOffice. It just doesn’t make sense for them not to use this type of technology.
Product: OpenText LiquidOffice
OpenText Exstream is so fast we don’t have a printer in-house that’s fast enough to keep up with it. What the product can do is amazing. The speed is phenomenal and that’s where we are going to see the biggest value.