Digital Process Automation
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What is digital process automation?
Digital Process Automation (DPA) software helps organizations transform into digital, data-driven businesses through automation. It enables the automation of repetitive tasks, process orchestration across multiple systems and empowers workers to make data-driven decisions, while simultaneously providing a flexible platform for rapidly building user-centric applications.
Process automation software is used to automate processes as part of wider digital transformation initiatives. It creates opportunities to re-engineer processes around customer needs, deliver seamless customer and employee experiences and quickly adapt to changing expectations while improving efficiency and managing risk.
OpenText Digital Process Automation platform overview
With less IT involvement, the OpenText™ Digital Process Automation platform, OpenText™ AppWorks™, maximizes the value of information and ensures governance with automated business processes, better decision-making and improved employee, partner and customer experiences.
The low-code application development environment in AppWorks enables business and technical users to rapidly build, iterate and deploy process-centric and case management applications that improve efficiency, optimize employee skills and provide business insight while easily integrating with other lead applications and systems of record.
Available on-premises and in the cloud, OpenText™ AppWorks™ Cloud Edition makes it easy and cost effective to implement, maintain and update digital process automation applications.
What’s new in Digital Process Automation
New case management application to automate dynamic, ad-hoc processes
Cloud-native to simplify deployments and updates
Enhanced search to streamline contract authoring
Application accelerators to shorten development projects
OpenText Digital Process Automation platform features
Rapidly build business applications
Speeds the development of case and process-driven applications with low-code, drag-and-drop components, reusable building blocks and pre-built accelerators to build and deploy solutions more easily.
Intelligently automate workflows
Combines automation and AI to predict future states, trigger processes and assist workers based on data to best serve business needs and meet customer expectations.
Automate and optimize ad-hoc processes
Transforms work involving complex interactions between people, content, transactions and workflows across multiple systems to help workers ensure the best decision or action is taken.
Gain realtime insight
Provides visibility into realtime operations data through analytics, process monitoring and reporting to optimize activities and meet business objectives.
Seamlessly integrate information into processes
Digitizes, connects and unifies enterprise information with the OpenText portfolio, other business applications and diverse systems to make all information accessible to digital process applications.
Deploys and runs anywhere with a cloud-native platform that vastly simplifies updates and accelerates the introduction of new features to end users.
OpenText Digital Process Automation platform benefits
Put customers at the center of every transaction and exceed expectations with timely, proactive service in the channels in which they prefer.
Eliminate the white space between processes
Remove disconnected or manual processes that often fill gaps between steps in a business workflow or customer interaction.
Empower people for data-driven work
Use the organization’s data, and data from third-party resources, to automate repetitive processes and guide knowledge workers through complex tasks.
Lower risk and gain consistency
Combine automation and artificial intelligence to separate low and high-risk activities to optimize the use of scarce resources.
Enable access from any device, any where, any time
Efficiently build, deploy and manage case and process-driven applications to empower a mobile workforce.
Build applications faster, at lower cost
Empower business experts to quickly build applications and reduce reliance on IT using low-code.
OpenText Digital Process Automation solutions
OpenText™ AppWorks Platform
Low-code application development
Rapidly build, iterate and deploy custom applications for digital process automation and dynamic case management.
OpenText™ Contract Center
Contract management software
Centralize contract management for increased productivity, improved profitability and reduced risk.
OpenText™ Extended ECM for AppWorks™
Connect information to applications
Extend the reach of content management to all parts of the enterprise, putting content into the context of cross-system process automation.
OpenText™ Core Case Management
Case management software
Automate dynamic, collaborative, case-based work for smarter decision-making, faster case resolution and improved experiences.
OpenText™ RFx Center
Bid management software
Easily automate, manage and monitor all aspects of the procurement process.
OpenText™ Active Client Management for Insurance
Insurance automation software
Orchestrate the complete lifecycle for new accounts, client servicing and claims management cases.
OpenText™ Marketing Content Management for Life Sciences
Life Sciences marketing software
Gain control of the marketing asset lifecycle while maintaining regulatory compliance.
OpenText™ Advanced Media Orchestration
Digital media management software
Orchestrate and optimize the complete digital media supply chain lifecycle.
Find out more
Create digital experiences faster
Act on market opportunities faster and iterate as needed to meet goals and targets.Read the product overview about OpenText AppWorks
Gain a competitive edge
Combine automation, information and insight to power an engaging, smart and easy to deploy digital transformation.Download now to see how to deliver on the low-code promise
Automate ad hoc processes
Learn how dynamic case management enables knowledge workers to make data-driven decisions and deliver optimal experiences.Get the eBook today to learn more about dynamic case management.