Experience Cloud
Rethink customer engagement
Deliver personalized and contextualized experiences
across the customer journey
Customer experience (CX) solutions managed simpler and faster in the cloud
Reduce IT dependency, increase scalability and flexibility, to streamline operations, benefit from built-in micro-services and always access the latest capabilities without managing upgrades.
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Improve customer experiences
Create personalized experiences that resonate with audiences on any device at any time, anywhere.
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Optimize operations
Realize the value of each investment while extending capabilities across the entire organization.
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Enable new business models
Adapt to customer expectations as they change with new ways to sell, engage and assist.
OpenText Experience Platform
Deliver intelligent, relevant and efficient omnichannel experiences.
Customer Analytics, AI & Insights
Gain an Information Advantage with customer journey insights augmented with AI, customer journey mapping, cross-channel interactions and more.
Customer Communications
Personalized omnichannel communications, business content authoring, interactive editing, output management, automatic document generation
Content Management
Content creation, self-service apps, omnichannel delivery, personalized experiences
Digital Asset Management
Digital repository/media storage, usage control, media transformation, adaptive media delivery, brand portals
Digital Fax
Cloud fax services, Enterprise Cloud Server, Managed Services, Hybrid fax.
Process & Collaboration
No code/low code connections, content review and approval, creative collaboration, file sharing & sending.
Voice & Contact Center
Workforce optimization, personal assistant, offline customer engagement, 1:1 touchpoint, two-way interactions.
What’s new in Experience Cloud
Customer Experience Orchestration 
New AI-assisted authoring capabilities
Improved collaboration with agencies and extended teams
Real-time conversation analytics for call centers
Unified Messaging applications to empower workers anywhere
Cloud-first and simplified deployment options
OpenText in the cloud
Content Cloud
Connecting content, people, and process to get more productivity, collaboration, governance and compliance.
Business Network Cloud
Build adaptive, sustainable and compliant trading networks by connecting any business, person, system or thing.
Security & Protection Cloud
Provide multiple layers of defense to detect, protect against, forensically investigate and remediate security threats.
Developer Cloud
Use service-based cloud capabilities to reduce development costs and improve time-to-market with faster ways to build applications and solution extensions.
Customer choice and flexibility
Advanced technologies
Accelerate digital transformation and free up resources for creativity and innovation.
Resources
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Why you should be delivering a continuous connected digital experience
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Why trusted advice is vital in uncertain times
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What can a Voice of the Customer program do for you?
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3 ways to extend Salesforce for a true omnichannel customer experience