Core Experience Insights overview
What is customer experience analytics?
Customer experience analytics help optimize customer interactions for improved customer experiences, operational efficiency and business results. Combining quantitative and qualitative data, users can analyze customer behaviors and motivations across touchpoints and channels over time. Customer journey analytics isolate, quantify, model and track opportunities to provide an integrated, individualized view of the customer. With journey analytics, companies can test a wide variety of journey hypotheses, in near real time, to determine which interaction combinations will yield the desired business results.
Core Experience Insights features