In May 2016, OpenText™ acquired certain customer experience software and services assets from HP Inc. (NYSE: HPQ). The software assets acquired include: TeamSite, a modern multi-channel digital experience management platform for web content management; MediaBin, a digital asset management solution; Qfiniti, an intelligent workforce optimization solution designed to improve enterprise contact center management; and, Explore and Optimost.
In August 2016, OpenText also acquired the Customer Communications Management (CCM) assets from HP Inc. (NYSE: HPQ), including: Exstream, Output Management, TeleForm and LiquidOffice for customer communications management, process automation, and document delivery solutions. These assets nicely complement OpenText Communications Center Enterprise (CCE), OpenText Media Management, OpenText TeamSite, and OpenText MediaBin - allowing OpenText to better serve its customers by offering a wider set of CCM capabilities in areas including: authoring, workflow, and composition for multichannel document presentment and interactive communications.
These solutions are now part of the overall Customer Experience Management strategy and offer a set of applications and add-on products that focus on delivering personalized content and engaging interactions along a continuous customer journey.
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