Enterprise content management (ECM) software – OpenText eDOCS
A secure, flexible ECM software solution for managing your work product—anytime, anywhere
eDocs ECM software overview
OpenText™ eDOCS is a light-footprint, cost-effective and highly-flexible Enterprise Content Management (ECM) solution for Legal, Public Sector and Professional Service Organizations. eDOCS ensures sensitive work product is managed and secure throughout the content lifecycle, while remaining easily accessible for day-to-day operations, enabling users to deliver exceptional enterprise content services to their clients.
Recently adding OpenText eDOCS InfoCenter to its arsenal of ECM software interfaces, OpenText offers professionals more choice and flexibility in how they work. InfoCenter is a modern ‘tiled’ interface that is easy to personalize and is available across devices, from desktop to tablet to phone.
eDOCS ECM software features
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Enhanced search functions
Offers single search of Microsoft® Outlook® mailbox and DM repositories from the Outlook interface (Outlook federated search), an Outlook toolbar search to further filter the DM search results as well as a unified metadata and Boolean search interface. The solution also offers the ability to search within flex folders, subfolders and remote library folders and includes a calendar pop-up for date searches.
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Ease of administration
Features a scalable platform and distributed architecture designed to maximize system availability and performance. The DM Management Studio provides centralized IT manageability for simplified administration–whether deployed on-premises or in a private cloud. Content metadata is easily configured to provide contextual interfaces for the capture and retrieval of work product. In addition, rapid system deployments are achieved without visiting workstations, and maintenance is simplified with web and Microsoft® Windows® utilities that support centralized as well as delegated system management.
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Security
Includes multiple security access levels, configurable metadata and enhanced security inheritance models.
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Superior user experience
Provides choice and flexibility in how users engage, through Document Management (DM) extensions that integrate functionality seamlessly into the interface of familiar productivity applications. With the InfoCenter interface, users can build a customized dashboard and surface important or frequently used information as ‘tiles’.
Customer success stories
OpenText eDOCS is vital to our business. It has allowed us to consolidate our collective knowledge within the firm … giving our professionals instant access to a complete set of files related to a client or matter.
As we grow, using OpenText enables us to take on extra workload without the cost of extra staff. We’ve also eliminated much paper from our processes, saving the cost of physical output and storage. Plus, users can access the electronic copies, of say client bills, quickly and easily with the OpenText solution’s powerful search.
What are the benefits of eDOCS?
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Instant access to complete content
Findability is key to productivity. eDOCS’ metadata approach and powerful search capabilities provide instant access to related work product to give users a complete, holistic view into a client, project, matter or case. Users can also navigate to content using familiar folder structures or Flex Folders, which instantly display available content based on metadata. They can reference saved searches and recently edited files. eDocs provides a single source of the truth, but still allows users to view changes over multiple document versions.
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Operational excellence
Organizations looking for competitive advantage need better ways to perform key business activities and reduce costs, without sacrificing superior client service. Digital information fueling digital processes can offer significant operational efficiencies to help organizations compete in the digital age.
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Ease of administration
OpenText™ Document Management, eDOCS Edition, eDOCS DM, features a scalable platform and distributed architecture designed to maximize system availability and performance. The DM Management Studio provides centralizes IT manageability for simplified administration–whether deployed on-premises or in a private cloud. Content metadata is easily configured to provide contextual interfaces for the capture and retrieval of work product. In addition, rapid system deployments are achieved without visiting workstations, and maintenance is simplified with web and Microsoft® Windows® utilities that support centralized as well as delegated system management.
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Improved user adoption
eDOCS Document Management solution provides choice and flexibility in how users work and how they access DM functionality. Using OpenText classic DM Extensions, users can engage eDOCS DM from the ribbon of their Microsoft® Office productivity tools. The solution offers web-based and desktop interfaces. Alternatively, users can build a customized InfoCenter dashboard to surface content from DM in the form of ‘tiles’—so important or frequently used information is just a click away. When it comes to working with content, users can easily organize information in a personal workspace. For collaboration, users can share those workspaces with other DM users and secure them accordingly.
Part of a complete offering
eDOCS DM is the platform module for the eDOCS Suite and a key component of a wider Enterprise Content Management (ECM) software offering. eDOCS DM supports a wide range of companion solutions for enhanced email management, records management, workflow, business process management, SharePoint integration, mobile access, enterprise search and much more.
Featured eDOCS solutions
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