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Learning Services – EnCase & Axcelerate

Take things slowly or dive right in – our training team will meet you there.

Get the latest thinking, or earn an industry-leading certification – your way and on your time. Learn online with a dedicated view right into a live classroom, come to one of our certified training centers, or take a class online, on demand. Learn more

  • Training courses
  • vClass - Virtual classes

    vClass training

    Online training has become a widely accepted and highly effective way of getting up to speed with new tools and information, or getting up to speed with the latest developments. Whether self-paced, as with EnCase OnDemand training courses, or with our latest offering, streaming vClass training, the time and budget efficiencies are undeniable.

    Virtual classroom lets you take live EnCase courses anywhere
    vClass training brings the live classroom experience to a screen near you. EnCase vClass training streams live from our classrooms where we have trained over 80,000 students, and are led by the same instructional team that has been so successful in helping our students begin, succeed, and become leaders in the world of digital investigations. Developed and delivered by real-world digital investigators, our courses offer hands-on use of the EnCase product suite and deliver a solid and practical understanding of the methodology and skills needed to succeed in digital investigations of all types.

    Live instructor desktop view and live EnCase access
    More than just a video broadcast, our vClass training lets you see the instructor's desktop live as he or she delivers the training content. vClass traning also offers remote access to a computer running EnCase, while our online proctors standby to address your questions. Using Smart Board (whiteboard) technology, the industry standard online learning software, as well as a dedicated computer for each student, vClass training can transform whatever seat you're sitting in into a classroom chair.

    An ideal complement to OnDemand and classroom training
    vClass is the perfect complement to either our self-paced Training OnDemand online learning courses that customers tell us have helped them succeed or to our traditional in-classroom training. You can now learn in multiple modes, making it easier and more cost-effective to attend training regularly.

    Benefits:
    vClass training works with your budget and schedule, offering:

    • Online access to the same world-class digital investigations courses provided in our classroom
    • Zero travel expense
    • The same price as our in-person training
    • A quick start with our products or a convenient way to refresh or update skills
    • More opportunities to use your Training Passport or Flex Training seats
    • An easy way to learn from anywhere—the convenience of your office or the comfort of your home
    • Qualified training hours towards our EnCE, EnCEP, and CFSR certifications

    System requirements:

    • A desktop or laptop computer with DUAL MONITORS (dual monitors are required for remote classroom access alongside the remote desktop).
    • Mac or Windows operating system is recommended
    • Internet access
    • Web browser
    • Latest versions of Adobe Flash Player and Adobe Reader
    • Telephone access (hardline or cell) for contact in case of unique support need (normal support handled via class software)
    • Speakers or a headset for audio portion
    • If you are behind a company firewall, you may need to have your Network Administrator add an exception to your firewall allowing access to: https://encaseondemand.adobeconnect.com
    • If you are being blocked when attempting to access LogMeIn, you will need to get your Network Administrator to allow communication through the firewall for the following: LogMeIn.exe:TCP Port 443.

    Terms and conditions:

    • The EnCase Annual Training Passport or the Flex Training Package may be used for any of our Training vClass classes, provided that the holder meets the course prerequisites.
    • Manuals for vClass courses will be shipped 10 days before the first day of training, provided that the course tuition is paid.
    • Students who register less than one week prior to the start date will receive a temporary electronic copy of the manual and a physical copy of the manual will be shipped but is not guaranteed to arrive before the course start date.
    • vClass students receive an electronic version of the same EnCase certificate of completion as students participating in classroom training. This certificate can be used to fulfill the training requirements for the EnCE, EnCEP, and CFSR certification applications and renewals.
    • After purchasing an individual course, students have 18 months to use their vClass course credit (or for Annual Training Passport holders, until the Passport expires). Any unused credits will be forfeited after 18 months or when the passport expires.
    • Students must return unused materials within 60 days from the date of purchase to be eligible for a refund. All materials must be returned in resalable condition.
  • OnDemand

    OnDemand training

    Corporate and government agencies use EnCase software to search, collect, preserve, and analyze digital information for the purposes of computer forensics investigations, information assurances, e-discovery collection, data loss prevention, compliance with mandated regulations, and more. To help these organizations maximize their use of EnCase products, OpenText provides access to its world-class courses online with EnCase Training OnDemand.

    Take our training courses anytime, anywhere
    EnCase Training OnDemand is designed specifically for professionals in law enforcement, IT, legal departments and government agencies who need to remain onsite due to investigation pressure, budget cuts or staffing concerns, but also need to prepare to provide credible testimonies for digital investigations. With EnCase Training OnDemand, investigators can receive the critical training they need to do their jobs effectively, from anywhere in the world at their own convenience.

    Work with EnCase software and qualified instructors
    EnCase Training OnDemand offers the exact same level of training currently available at the OpenText Training facilities. All exercises, lectures, quizzes and exams are presented online in guided, interactive tutorials and streaming video presentations.

    Benefits:

    • Online access to world-class courses in digital investigations
    • Get up and running quickly on EnCase software
    • Learn at your own pace
    • Take control of your training schedule and location
    • Qualify for training hours earned towards one of our certification programs: the EnCase Certified Examiner (EnCE®), EnCase Certified eDiscovery Practitioner (EnCEP®) or EnCase Certified Forensic Security Responder (CFSR®).

    System requirements:

    • A desktop/laptop computer (Microsoft® Windows operating system is recommended)
    • Internet access
    • Latest version of Adobe® Flash Player software
    • Latest version of Adobe Reader software
    • Some courses offer the ability to conduct practical exercises on a remote workstation. A web browser and the Microsoft Windows Remote Desktop Protocol (RDP) is utilized to connect. Mac OSX workaround is available, but not supported.
    • The ability to install web browser plugins:
      • Locklizard
      • Portwise Access Client
      • ActiveX or Java (depending on Web browser used)

    Terms and conditions:

    • Students have 60 days to complete each course. The 60-day period begins when the student has logged in and started viewing the online course content.
    • Manuals are available only electronically. Physical copies of manuals are not available for Training OnDemand courses.
    • The EnCase Annual Training Passport may be used for any of our Training OnDemand classes, provided that the holder meets the course prerequisites. Students may only be concurrently enrolled in two Training OnDemand classes.
    • After purchasing an individual course, students have 18 months to use their Training OnDemand course credit (or for Annual Training Passport holders, until the Passport expires). Any unused credits will be forfeited after 18 months or when the passport expires.
    • EnCase Training OnDemand students receive an electronic version of the same EnCase certificate of completion as students participating in classroom training.
    • At this time CPE credit is not available for Training OnDemand courses.
  • On-site training

    On-site training

    If your organization needs EnCase training, but does not have a computer training laboratory or a travel budget, this program has been designed for you. OpenText will bring all the necessary equipment and materials to your site and our instructor will conduct the course. This program is ideal for organizations with limited travel budgets as well as those who need to train a number of their employees at the same time, but cannot afford to have so many of their personnel away. Students will receive the same high-quality instruction that they would at an OpenText training facility.

    Requirements:

    • Minimum of six students in the U.S. or 8 internationally; maximum 24 students.
    • Classes will be held Tuesday through Friday, 8:00 a.m. until 5:00 p.m.
    • The hosting agency will supply a classroom that will seat the number of students that will attend the course with an adequate power source, a white board, and a projection screen.
    • OpenText will provide an instructor, notebook computers, a digital projector, and all classroom materials.
    • The pricing is the same as our regular instructor-led courses with these additional charges:
      • Lab shipping fee. The fee is $1,000.00 for training locations in the U.S. and $1,500.00 for international locations.
      • Instructor fee. The fee is $5,000.00 for one instructor for up to 12 students and $10,000.00 for two instructors for 13–24 students. Instructor fee covers all travel and expenses.
    • Annual Training Passports and Flex Training Package seats cannot be used for onsite training.

    No discounts are available and cannot be combined with any other offer or program. There are no refunds for unused seats.

    To purchase, please contact EnCase Training or call (626) 463-7966.

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Instructors

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Cindy Aitken

Cindy Aitken

Instructor

Cindy Aitken joined the Recommind team in May 2013 after having been in the Litigation Technology industry for over 15 years. She worked at 2 previous vendors and two major law firms. Her positions included Sr. Technical Writer, Applications Specialist, Senior Consultant, Senior Litigation Technology Specialist and Manager of a team of Case Managers. Cindy is currently the Manager of Training and Development at OpenText (formerly Recommind), developing and delivering virtual and classroom training and Certifications on Axcelerate. Since joining the team, she has assisted with the development of the Data Processing Specialist and Advanced Review and Analysis Certification classes and is the lead developer of Axcelerate online courses and certifications. Cindy also managed the Documentation team and assisted with the development of the Axcelerate Help Center, an online documentation and information portal.

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Matt Redfern

Matt Redfern

Instructor

Matt Redfern is a Sr. Business Consultant at OpenText Discovery (formerly Recommind). Matt is an eDiscovery subject-matter expert with over 15 years of experience in the industry and holds an advanced certification for OpenText Axcelerate. He is responsible for conducting Axcelerate certification trainings and consults with clients on best practices and workflows. Prior to joining OpenText Discovery, Matt was a litigation support manager in the Boston office of Skadden.

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Paul Carpenter

Paul Carpenter

Instructor

Paul joined the OpenText EnCase Training team as a full-time instructor in 2018 and is based in the Pasadena office. Prior to joining OpenText full-time, Paul worked in the Pasadena Police Department for more than 28 years, retiring as a Sergeant. His technology experience includes helping to build the department’s Crime Analysis Unit from scratch, establishing linking databases and a mapping interface. A public/private partnership with a major technology company that created a smooth interface for searching and mapping crime data earned him the Chief’s Special Award for Technology. He was later selected to be part of the newly established Southern California High Tech Task Force, investigating high-tech crimes and conducting computer forensic examinations for a three-county area. He founded the Pasadena Police Department’s Technology Crimes Unit; setting up its initial forensics lab and working guidelines. Paul has created course content and led California P.O.S.T. approved training classes in Computer Forensics for First Responders, High Tech for Supervisors, and Crisis Negotiations. For nine of the years he worked full-time in forensics, Paul was also a part-time instructor for Guidance Software (now OpenText). In addition to A+ Certification and other training received while working in forensics, Paul holds a bachelor’s degree from Biola University and he maintains the EnCase Certified Examiner (EnCE) Certification.

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Daniel Smyth

Daniel Smyth

Instructor

Daniel joined Guidance in July of 2006 and has worked in various facets of the business, including Pre-Sales, Enterprise Implementations, and Forensic Examinations. Daniel also oversaw the e-discovery processing for what would have been the world’s largest class action suit. His personal knowledge and experience in the industry has helped shape processes internally at more than a quarter of the Fortune 100 Companies and more than 15% of the Fortune 500. Daniel is currently a full-time Instructor with Guidance and travels to various facilities to conduct several courses, which supports his passion for research and the sharing of knowledge and experience. Daniel maintains his EnCase Certified Examiner (EnCE) and EnCase Certified eDiscovery Practitioner (EnCEP) certifications.

Nathen Langfeldt
Nathen Langfeldt

Nathen Langfeldt

Instructor

Nathen Langfeldt joined Guidance Software in 2008 and currently holds the title of Instructor III. He previously worked as the Lead Officer overseeing a private security team for several years. He currently splits his time teaching all over the world and serving on the Curriculum Development team. Nathen teaches nearly every EnCase course and also devotes time in the development of new course content and delivery methods. He is also a regular guest speaker for the Computer Information Technology program at the College of Lake County. Nathen maintains several certifications including the EnCase Certified Examiner (EnCE) and the EnCase Certified eDiscovery Practitioner (EnCEP).

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Simon Key

Simon Key

Instructor

Simon Key joined Guidance as a full-time instructor in 2004, following a 17½-year career as a police officer working for Northamptonshire Police, a small county police force located in central England. In 2008 Simon moved into the Guidance Training department's Curriculum Development unit. While continuing to teach, Simon concentrates on maintaining and updating the Macintosh Examinations and EnScript Programming courses as well as develops new courses. Prior to joining the UK training team at Guidance, Simon spent the majority of his police service as a uniformed custody sergeant in charge of the welfare and treatment of detained persons. He performed these duties until 2000 when he became Northamptonshire Police's forensic computer examiner. During his time in that post Simon became involved in training for a U.K.-based group of forensic computer practitioners called “F3.” Simon setup the first F3 website, was a member of the F3 committee, and presented several training sessions at F3 events. Simon continues to present at the annual F3 training workshops on a regular basis. In addition to his involvement with the F3 group, Simon also took on the role of visiting lecturer at the U.K. Defence Academy campus of Cranfield University at Shrivenham. Simon is a regular presenter at the Guidance Enfuse conference and spends a substantial amount of time writing EnScript programs, some of which have been incorporated into EnCase itself.

Bill Thompson

 

Bill Thompson

Bill Thompson

Instructor

Bill Thompson joined Guidance in 2006 and serves as an instructor as well as the Director of the U.K. and EMEA office. His tenure with Guidance has included travel throughout Europe, delivering specialized training to a variety of agencies. Prior to joining Guidance, he enjoyed a 22-year career with Her Majesty’s Royal Air Force Police (RAFP) as a Special Investigator and Crime Scene Examiner. He subsequently became a member of the RAFP Computer Forensics team, conducting examinations involving service personnel and supporting civil authorities and NATO. Upon retiring from the RAF, he worked in the private sector as a computer forensic practitioner for a telecommunications service provider and for the Forensic Science Service. Bill has successfully completed post graduate training at the Royal Military College of Science at Cranfield University completing the Computer Forensics Foundation, Networking and Internet and Email courses. Bill maintains several certifications, including the EnCase Certified Examiner (EnCE).

Manfred Hatzesberger

 

Manfred Hatzesberger

Manfred Hatzesberger

Instructor

Manfred joined the Guidance Training team as an instructor in January, 2006 and currently serves as the Director of the Pasadena Training facility. Originally from Germany, Manfred conducts numerous courses around the world, particularly in Europe, in his native language in addition to teaching at our U.S. based facilities. Prior to joining Guidance, Manfred worked in Germany with Cisco Systems GmbH, AXENT Technologies (Symantec), and as an IT Consultant. Manfred maintains several certifications, including the EnCase Certified Examiner (EnCE), EnCase Certified eDiscovery Practitioner (EnCEP), and CISSP.

Carl Purser

 

Carl Purser

Carl Purser

Instructor

Carl Purser joined the Guidance U.K. training team as an instructor in November 2010, following a career with the Metropolitan Police, London UK. During his years there, Carl’s duties included assignment to the computer forensic section in September 2002. Beginning as a technician, Carl rapidly advanced to the role of examiner, focussing on Windows and Apple computer systems as well as associated storage devices. He also was tasked with the examination of numerous iPhone and iPad devices. Carl additionally instructed police officers in the areas of evidence handling and crime scene searching, relating to the digital crime scene and the capabilities of the digital examination laboratory. Carl received a OCU Commanders Commendation for Professional and dedication to duty as a result of his activities in a digital investigation of computers and media involving child exploitation materials. Carl obtained training in several areas, including iPhone and Macintosh Forensics. He has obtained a MS degree in Information Security and Computer Crime issued by Glamorgan University as well as a BSc Electronic Engineering with Computing issued by Kingston University. Carl also maintains the EnCase Certified Examiner (EnCE) certification.

Eddie Garren
Eddie Garren

Eddie Garren

Instructor

Eddie Garren has been in the field of computer forensics since 1999 as a practitioner as well as conducting research and development of computer forensic investigative techniques and training curriculum. Eddie has an undergraduate degree in Criminal Justice from the University of Tennessee and a graduate degree in Network Security from Capitol College. Prior to joining Guidance as a full-time instructor based in the Chicago office, he served as a Criminal Investigator with the Georgia Governor’s Office and as Forensic Computer Examiner with the US Department of Health and Human Services, Office of Inspector General. Eddie also spent five years as Computer Crime Specialist with the NW3C where he led the development of numerous training classes for NW3C and Department of Homeland Security. Eddie has been a guest presenter at the FBI training academy as well as at several international and regional conferences. He serves as an adjunct professor at Fairmont State College and maintains several certifications, including Certified Forensic Computer Examiner (CFCE), Certified Information Systems Security Professional (CISSP), and EnCase Certified Examiner (EnCE).

Lisa Stewart
Lisa Stewart

Lisa Stewart

Instructor

Lisa Stewart began her career in 1986 as a Training Technician at the Federal Law Enforcement Training Center (FLETC) Computer Economic Crime Division after receiving Bachelor of Science Degrees in Math and Computer Science from Georgia Southern University, Statesboro, Georgia. In 1988 she was selected as an Instructor and was assigned to conduct training in computer forensics. In 1990 she was promoted to Senior Instructor of the Financial Fraud Institute and inherited responsibility for the Criminal Investigations in an Automated Environment and Seized Computer Evidence Recovery Specialist Training Programs. In 2002, she was assigned as the Acting Division Chief, supervising approximately 20 instructors while maintaining duties as the program manager for the Seized Computer Evidence Recovery Specialist Training Program. Lisa joined Guidance full-time in 2003 and currently serves as a Master Instructor based in the Dulles, VA Training facility and maintains her EnCase Certified Examiner (EnCE) certification.

Matt McFadden

 

Matt McFadden

Matt McFadden

Instructor

Matt McFadden joined Guidance full-time in November, 2012 after having worked as a part-time instructor for 8 years. Matt currently serves as Director of the Curriculum Development team and is based in Dulles, VA. After 17 years of experience in law enforcement, Matt retired as a Police Sergeant from the Clovis Police Department in California. For 13 years, Matt conducted computer forensic investigations and supervised their department’s high technology crime team. He has provided expert testimony in state and federal courts for computer evidence examined in child exploitation, murder cases, fraud, and other crimes. His computer forensic case work has been featured by CNN, People Magazine, New York Times, TruTV, Oxygen Channel’s show Snapped, and in the book “Caught in the Web – Inside the Police Hunt to Rescue Children from Online Predators” by Julian Sher. Matt has received letters of commendation from the California and United States Attorneys General and a Unit Citation from the United States Customs Service for his computer forensic investigations. Matt received HTCIA’s Case of the Year award in 2003 for his computer forensic work in Operation Hamlet – an investigation that disrupted an international child exploitation ring. In addition to holding the EnCase Certified Examiner (EnCE) certification and the Certified Forensic Security Responder (CFSR), Matt has been a Certified Forensic Computer Examiner through IACIS since 2002.

Jeremy Le-Roy

 

Jeremy Le-Roy

Jeremy Le-Roy

Instructor

Jeremy joined Guidance as a full-time instructor in April, 2013. Prior to that, Jeremy enjoyed a 14-year law enforcement career with the Calcasieu Parish Sheriff’s Office. During that time, he earned a degree in Applied Science with a focus in Computer Networking from South West Louisiana Technical Community College. After graduating, Jeremy was transferred into the Information Technology division. In this division, he was responsible for desktop support through complex server and data storage environments. Jeremy became the alternate computer forensic examiner and the lead technical advisor to the Calcasieu Parish District Attorney’s Office for issues pertaining to computer forensics. In addition to traveling and instructing at various Guidance training facilities, Jeremy currently serves on the Curriculom Development team. Jeremy has attended computer forensics training through Guidance and maintains the EnCase Certified Examiner (EnCE) and Certified Forensic Security Responder (CFSR) certifications.

Jasper Rowe
Jasper Rowe

Jasper Rowe

Instructor

Before joining Guidance Software, Jasper held a number of teaching posts both in Germany and the UK. Jasper joined Guidance as a Technical Services Engineer in 2005, supporting customers with the entire EnCase product range from versions 5 through 8. During that time, Jasper also assisted German, Austrian, and Swiss customers in their own native German language as well as moderated the German language forum. After almost twelve years' experience in the Technical Services Department, Jasper joined the Training team in June 2017 as a full-time Instructor. Jasper is a graduate of Staffordshire and Liverpool Hope Universities and maintains the EnCase Certified Examiner (EnCE), EnCase Certified eDiscovery Practitioner (EnCEP), and A+ certifications.

Steven Schulman
Steven Schulman

Steven Schulman

Instructor

Steve joined Guidance full time in 2015, serving on our Professional Services team helping federal clients build out digital forensics labs, network and system administration, assisting with digital forensics examinations using EnCase and other forensics tools, and installation and implementation of the Guidance suite of products. In 2017, Steve transferred to the Training department and now serves as a full-time Instructor based in Dulles, VA. During his seven years in the cyber security field, he has worked with various intrusion detection and prevention tools (IDS/IPS) and firewalls and received extensive system and network administration experience. Prior to joining Guidance, he held positions at Raytheon and Deloitte. Steve has a Bachelor’s Degree in Homeland Security with a concentration in Computer Security as well as a Graduate Certificate in Information System Security Management from Villanova. Steve also maintains the EnCase Certified Examiner (EnCE), Certified Information Systems Security Professional (CISSP), and Certified Ethical Hacker (CEH) certifications.